AGREEMENT

WE ACCEPT ALL YOUR CONTRIBUTIONS ONLY IF YOU WISH TO HELP SHAIYA ELIXIR. WE AWARD YOU WITH SHAIYA POINTS (SP) THAT CAN BE USED TO PURCHASE GOODS IN THE GAME STORE OR TO RECEIVE ADDITIONAL SERVICES.

SHAIYA POINTS (SP) CANNOT BE EXCHANGED BACK INTO A CURRENCY. PURCHASES OF SP SETS ARE NOT REFUNDABLE.

IF A VIRTUAL ITEM CONTAINS FAULTS ON RECEIVING, YOU SHOULD INFORM SHAIYA ELIXIR IMMEDIATELY AND MUST INFORM US WITHIN 24 HOURS OF RECEIVING IN ORDER TO RECEIVE SP BACK EQUAL TO THE PURCHASE PRICE OF THE RELEVANT VIRTUAL ITEM. ANY NOTIFICATION RECEIVED OUTSIDE OF THIS TIME PERIOD IS AT THE EXCLUSIVE DISCRETION OF SHAIYA ELIXIR MANAGEMENT.

ACCIDENTAL PURCHASES OF SP OCCURRED AS A RESULT OF TECHNICAL FAULT IN THE PAYMENT SYSTEM YOU PAID THROUGH MUST BE DISPUTED WITH THE RESPECTIVE PAYMENT PROCESSOR. SHAIYA ELIXIR IS NOT RESPONSIBLE FOR ANY TECHNICAL FAULTS ARISING AT PAYMENT PROCESSORS. SHAIYA ELIXIR IS NOT IN CHARGE OF HANDLING CREDIT/DEBIT AND BANK TRANSACTIONS UNDERTAKEN TO PURCHASE SP.

WHERE ANY REFUND IS ISSUED UNDER ANY CIRCUMSTANCES, SHAIYA ELIXIR RESERVES THE RIGHT TO SUSPEND OR TERMINATE THE RESPECTIVE ACCOUNT WITH THE WEBSITE.

FOR ALL ENQUIRIES ABOUT THE STATUS OF YOUR ORDERS, PLEASE CONTACT US!